Complaints

Customer satisfaction is Asset Allocation AG’s top priority. Errors can never be completely ruled out when human beings are involved. For this reason, Asset Allocation AG has established a complaints office where customers and business partners can submit their complaints.

The Federal Financial Supervisory Authority (BaFin) has defined the term “complaint” as “any expression of dissatisfaction that a customer, as defined in Section 67(1) of the Securities Trading Act (WpHG), or a potential customer (complainant) directs at an investment firm in connection with the firm’s provision of an investment service or an ancillary investment service.”

Complaints may be submitted in German or English, including a brief description of the matter and your name, by mail or email to the following complaints office:

Asset Allocation AG
Wiedenmayerstraße 15, D-80538 Munich
compliance@assetallocation.de

Complaints are always forwarded to management. We will get back to you within 72 hours. If it takes longer to process your complaint, we will provide you with an update.
As a customer, this service is, of course, free of charge.

Customers may contact the arbitration board established by BaFin at any time regarding alleged violations of the German Banking Act (KWG):

Arbitration Board at the Federal Financial Supervisory Authority (BaFin)
Division ZR 3
Graurheindorfer Straße 108
D-53117 Bonn
Fax: 0228 / 4108-62299
Email: schlichtungsstelle@bafin.de